Frequently Asked Questions
Have questions about ordering from Mike’s Gifts? Find answers about shipping, returns, order tracking, payments, and products below.
Shipping
How long does shipping take?
Orders are generally processed within 0–1 business day. Standard delivery normally takes an additional 3–4 business days after processing.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
How much does shipping cost?
Free standard shipping is available on eligible U.S. orders of $75 or more.
Orders under $75 have a $10 shipping charge.
Where do you ship?
Mike’s Gifts currently ships to eligible addresses within all 50 U.S. states and the District of Columbia.
We do not currently offer international shipping.
Returns & Refunds
What is your return policy?
Eligible products may be returned within 30 days of receiving the order.
Items should be unused, in their original condition, and returned with the original packaging when applicable.
How do I start a return?
Contact Mike’s Gifts Customer Support with your order information and the reason for the return.
We will review your request and provide the appropriate return instructions.
Please do not send a product back before receiving return instructions.
Who pays for return shipping?
For change-of-mind returns, the customer is generally responsible for return shipping.
If you receive an incorrect, damaged, or defective product, contact us so we can review the issue and provide the appropriate solution.
For complete details, please review our Refund & Return Policy.
Order Tracking
How can I track my order?
When tracking information is available, it will be sent to the email address used when placing your order.
You can use the tracking information to follow the shipment directly through the carrier.
What if I haven't received tracking information?
Tracking may not be available immediately after an order is placed.
If your order has already passed the normal processing period and you have not received tracking information, please contact us with your order number and email address so we can check the order status.
Payment Methods
What payment methods do you accept?
Mike’s Gifts accepts secure payment methods available through our checkout, including major credit and debit cards and supported digital payment options.
The payment options available for your order will be displayed during checkout.
Is my payment information secure?
Yes. Payments are processed through the secure payment services available through our Wix checkout system. Mike’s Gifts does not display your complete payment-card information.
Product Questions
Where can I find product details?
Each product page includes the available product information, such as the description, specifications, price, availability, SKU, and product identifiers when applicable.
Please review the product page carefully before placing your order.
What if I need more information about a product?
If you have a question that is not answered on the product page, please contact Mike’s Gifts Customer Support before purchasing.
Include the product name or product link with your question so we can help you more quickly.
Are all products always available?
Product availability can change. If a product is shown as out of stock, it is temporarily unavailable for purchase.
Availability shown on the product page is the most current information available through our online store.
Still Need Help?
We’re happy to help with questions about products, orders, shipping, returns, or other customer-service matters.